General Assistance Department / Social Services

City Hall - 25 Cottage Road

Office Hours:
8:00 AM - 12:00 PM
1:00 PM - 4:30 PM

By appointment only - Call 767-7617


Kathleen Babeu, Director of Social Services

Kathleen Babeu is the Program Manager for General Assistance with a focus on social service resource information within the city and Cumberland County. Kathleen began her municipal career in 1998 after moving from Chicago. She has worked for the towns of Cumberland and Falmouth. She attended Siena College receiving a BBA in Accounting & professional municipal certifications. She was appointed Dedimus Justice in 2002 and elected to the Cumberland County Charter Commission, District 1 in 2008.

Please contact Kathleen with any questions you have for the General Assistance Office.

Carmen DeMartis, Administrative Assistant

The City of South Portland Social Service department offers a General Assistance (GA) program to assists eligible residents with basic necessities who are unable to provide for their household.  Eligibility is determined according to state overall maximums and allowances. GA is administered in accordance with the City of South Portland Ordinance and Maine State Statute, Chapter 22. The program provides confidential financial assistance to South Portland residents who are having difficulty meeting basic needs for shelter, food, fuel, electricity and medical expenses. The program is designed to be the program of “last resort.”The department works with clients to self-sustain, utilizing a myriad of social services within Cumberland County. The program is funded by local property taxes with 70% reimbursement from the state. All assistance is granted in voucher form to local merchants. The City works with applicants to ensure that appropriate community referrals are made to support services. A listing of community resources is available on the sidebar to the right.

The City is required to have someone available 24 hours a day to take applications in an emergency. If this is an EMERGENCY and the office is closed, please contact South Portland Police at 799-5511.

The Importance of Utilizing Resources:

It is important that an applicant use their income for basic necessities. If an applicant chooses to spend their income on non-basic items, they may not be eligible for GA. Applicants must apply and use all other resources available:

  • TANF & other DHHS programs
  • Unemployment Benefits
  • Subsidized Housing programs
  • Government assisted programs & community resources
  • Federal food supplements
  • Support from legally liable relatives
  • MaineCare/Medicaid/Medicare

What to Bring with you when you apply:

  • Identification & Social Security Cards for Household.
  • Birth certificates for household
  • Passport/Visa & Immigration Papers
  • I-589
  • Signed lease/rental agreement
  • Current Bank Statement
  • Last thirty days receipts (re-peat applicant)
  • Work related expenses
  • Medical statement if unable to work
  • Proof of all household income


Resource Directory

Community Resource Directory (updated July 2017)

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Food Cupboard
Food Resources

We have numerous food resources within our communities. If you or someone you know is in need of food and non-food, please check out this resource. For questions, you may call the City of South Portland Social Service department at 767-7617.

General Assistance

Frequently Asked Questions


Forms & Information

Burial/Cremation Information
Children's Clothes Resources
Family Liability
Hardship Tax Abatement Application
Job Search Log
Landlord Information
Landlord Listing
Lease Rental Agreement
Medical Letter
Medical Form